Making a purchase is easy. To make an order online just follow the simple steps below. If you prefer to place your order by telephone, or if you have any problems or queries please telephone us on the number above Monday to Saturday 9.30am to 5.30pm or fax or email us anytime.

Finding a product
Click on a category in the menu at the left hand side of the screen. This will take you into the further subcategories and then into the products we offer. The products are arranged up to 9 per web page. Check on a product for further details, prices and size or colour variations.

Registration
While you can view products without registering with us, you must register if you want to purchase online.  This registration process (see below) will require you to provide your real first name and surname, full address including postcode, e-mail address with a password of your choice and a telephone number.  We may, unless you advise us otherwise, pass this information to our couriers in case they need to contact you to arrange the processing or delivery of your order.

Purchasing a product
To select a product to buy, enter the quantity you wish to order in the Quantity box. Then click the "Add to basket" button to add the item to your basket which will always appear on the top left hand side of the web page. If there are different options available, such as colour or size, it is necessary to select which option you require before the Quantity box appears. Please be aware also that, even if the item is in your basket, another customer can still buy it if they get to the checkout before you or they buy it in the Ledbury store.

Viewing Basket
Before proceeding to the Checkout, take a moment to review all of the items you've placed in your Shopping Basket. If you decide that you want to amend the quantities of a product or that you don't want to purchase a particular item, click on the "Amend Basket” button and make your changes.

Placing an Order
Once you have checked your basket and are satisfied with its contents, click on the Checkout button.  As soon as you do this, the registration process will start.  If you have already registered with us, you will be asked to enter your email address and password.  If you are a new user, you will be asked to fill out the registration form which will enable you to buy online.  You can choose to have your order delivered to your home address or you can register a new delivery address by selecting “Add New Address” in the Address drop down box. Be sure to fill all entries marked as required. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.  Remember to let us know about a secure place to leave the parcel if no one will be home to sign for it or any helpful delivery details for the driver. 

Once you are logged in, you will then be proceed to the page detailing your delivery details and a detailed summary of your basket. Submit this and you will taken to our secure payment screen.

By ordering via our online checkout process you are deemed to have placed an order with us.

Paying for an Order
We will require your card type, card number, cardholder's name, card expiry date, card issue number or start date (for Maestro (Domestic) and Delta cards, and the cv2 security code. Without this information we will not be able to process your request or notify you of acceptance of your order. We also use an Address Verification System that checks your registration address with your credit card address.  

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card does not, for any reason, authorise payment, we will not be liable for delays or non-deliveries.

We accept MasterCard, Visa Credit, Visa Debit, Maestro International (with Secure Code facility), Maestro (Domestic), Solo, Electron, JCB and, from 19 November 2007, American Express.

Confirmation of an Order
When the system has processed your order you will receive a confirmation email and invoice to acknowledge your order placed with us.

We may refuse to accept an order:
• where goods are not available;
• where we cannot obtain authorisation for your payment;
• if there has been a pricing or product description error; or
• if you do not meet any eligibility criteria set out in our terms and conditions.

While we try to ensure that all the products in our on-line store are available, we cannot guarantee that a product will be available at the time that you place your order. If a product is out of stock, we will contact you to arrange a replacement or to backorder the product, giving you the option to cancel the order if you would rather not wait.  Some products are also the subject of a special order.  This will be indicated on the product information.

Cancellation Policy

If you wish to cancel your order:

(a) you can notify us by email to info@cecipaolo.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the provisions detailed in our Returns Policy.

For detailed information on Delivery and Returns, click here.